To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team via 01234 757605 or by email to [email protected] stating your order number.
Any parcel returned to us without authorisation will be refused. It is the customer’s responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Kids Kargo in the original state, unused and undamaged.
We cannot accept a return on any personal hygiene items such as mattress linerswhere the original packaging has been opened/unsealed or used. We recommend all returns are arranged through kidskargo.com courier service DHL, which provides a reliable and fully insured service.
Collection charges are £15 per box. Alternatively if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.
Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.
Collections made by our courier DHL are attempted between the hours of 9am and 7pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £20.
**Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item. We cannot refund or exchange if they are not returned together.
**Small pram accessories (i.e footmuffs, bags, raincovers & parasols) can be returned by Royal Mail but only once return authorisation has been obtained.**
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]